| WARRANTY ON GOODS FROM OVERSEAS |
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Goods purchased from our oversea s warehouse come with a minimum of 7 Days warranty and a maximum of 3 months warranty. If your return request meets all requirements then a return authorization number will be issued to reference your request. Please note that your request must meet the following criteria. |
| * Items must be returned in their original packaging with all relevant accessories, i.e., manual, CD, cables, etc.
If we have stock and authorization number then a replacement item will be issued within 24 hours. If we don’t have any stock then the process can take 2-8 weeks depending on the nature of the problem as we would need to send defective item for either repair or replacement. |
| If we have stock and authorization number then a replacement item will be issued within 24 hours. If we don’t have any stock then the process can take 2-8 weeks depending on the nature of the problem as we would need to send defective item for either repair or replacement. |
| RETURN OF DEFECTIVE PHONES |
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Cell phones purchased from Best Buy come with warranties varying from 7 days, 30 days or 1 year. Warranty periods are recorded beside each item in the description field. All phones are tested prior to leaving our store but it is important that the customer test the phone thoroughly once you are in receipt of the phone to ensure that all features are working. If you notice any faults with your phone please call customer service so that we can start the process of replacing the item. Customer Service will generate a replacement ticket and verify that the items can be replaced. |
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Customers with warranty issues may visit our Offices in New Kingston, Halfway Tree and Montego Bay for replacement or servicing once the warranty claim is verified. |
| RETURN OF DEFECTIVE BATTERIES |
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All batteries are sold with a warranty of 7 days and are tested prior to shipping. In the event that the battery is not working in your phone you will need to call our Customer Service department to obtain an RMA number. Once we receive the battery, our technicians conduct further checks to eliminate the possibility that it was the phone that may have caused the battery not to operate and then you will be required to visit one of our locations in order for replacement to be issued. |
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Customers with warranty issues may visit our offices in New Kingston, Halfway Tree and Montego Bay for replacement or servicing once approved. |
| RETURN OF REPAIRED PHONE/COMPUTER PICKUP SERVICE |
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If your repair was done via our pick-up or repair service and you have problems with the item within warranty period then you should call our customer service department to obtain a Return Authorization
number. If approved we will arrange to have this phone picked up and repaired at no additional cost once you are located in the corporate area. However if it is discovered that the problem is not related to the initial problem then standard repair charges apply.
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| RETURN OF DEFECTIVE ITEMS FOR REPLACEMENT |
* Items must be returned in their original packaging with all relevant accessories, i.e. backplate, manual, CD, cables, etc.
* Customer will receive a replacement as long as items are in stock.
* If item is not in stock, the customer has the option of waiting for the replacement; doing a swap to a similar item available of the same or lesser value. If none of the above options are available then Best Buy Jamaica will issue a credit on the customer’s account.
* After detailed checks by our technical staff and if item is found to be not defective, a non-refundable fee of $1000 will be charged to the customer for carrying out checks.
* All monitors should have at least dead pixels before it can be deemed defective.
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| RETURN OF DEFECTIVE ITEMS FOR WHICH THERE IS A LOCAL SERVICE CENTER IN JAMAICA |
* Items purchased over a period of two weeks will be sent to the corresponding Service Center for repair.
* When leaving such defective items, customer will be required to call our Customer Service department to retrieve an RMA (Return Authorization number) that will have detailed information about their request.
* If the item sent to our service center cannot be repaired, a replacement will be issued to the customer or a credit note.
* If the service center takes a considerable long time to repair/service the item, Best Buy Jamaica will replace or credit the item (conditions apply).
* The following is a list of the items for which there is a service center in Jamaica: APC UPS; SAMSUNG; AOC; EPSON; TOSHISBA LAPTOPS; LEXMARK, LENOVO; HP; ACER; H.S.I; G Concept AND DELL PRODUCTS;
* APC UPS: This product carries a 2 weeks DOA and will be replaced or credited. However, if the item is found to be in good working order, the customer will receive the goods.
* AOC: AOC monitors carry a 4 year warranty with only 1 year on CRT and LCD screen. AOC monitors MUST have in excess of 5 dead pixels before it can be accepted. All products should be brought in directly to the service centre.
* EPSON: Epson printers and projectors do not apply to DOA policy. All Epson products will be handled by the Epson service center unless otherwise stated by manufacturer. All products should be brought in directly to the service centre.
* TOSHIBA: All Toshiba products will go through the local service center. The service center is not responsible for replacement of unit or refund. All items under warranty will be repaired without any cost to the customer. A unit which does not fall under warranty can be repaired by the service center.
* LEXMARK: Customer will call the support number 1-800-601-9467. At this point Lexmark will interact with the customer to determine the problem. Lexmark issues a service number to the customer. Lexmark specifies whether the unit is exchange or repaired. Lexmark takes 1 business day to update the Lexservice so that Best Buy Jamaica can see the case. The Lexservice will inform service center exactly how to proceed. Best Buy Jamaica will fulfill the request and update the Lexservice software accordingly. Lexmark service center representative will drop-off or call the customer to collect replacement.
* DELL: For Dell support, customer should call the Dell SUPPORT LINE 1-800-682-3639.
* LENOVO: All Lenovo products will go through the local service center. The service center is not responsible for replacement of unit or for refund. All items under warranty will be repaired without any cost to the customer. A unit which does not fall under warranty can be repaired by the service center. This will attract a service charge of $2,500.00 along with the cost for any parts required. |
| RETURN OF NON-SATISFACTORY DEFECTIVE GOODS |
* Items that are defective and have physical damage WILL NOT be exchanged or credited. See physical damage below for reference.
* Customer will have the option of leaving physical damaged item to be shipped to the manufacturer. If the manufacturer accepts the return-based on their policy; we can request the item for the customer. This will attract a cost of $3500.
* If the customer chooses not to leave the physically damaged item, he should take the item upon leaving the department. Best Buy Jamaica will not be responsible for any such items left in the department without proper documentation and/or agreement.
* Physical damage includes: Scratches; burns; broken parts; bent CPU pins; misuse; damage caused from incorrect installation and improper handling; abuse; accident; alteration; neglect; unauthorized repair or installation.
1. Epson Dot Matrix Print head carries only 3 months warrant.
2. Canon printers carry a one (1) year repair warranty only.
3. There is no warranty on printer heads.
4. AOC Monitors carry a three (4) year warranty.
5.Gconecpt Value PC come with a 4 year warranty.
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| For additional items, please see warranty on our products information page |
* Items returned which have passed the warranty period from the purchase date on the invoice will not be credited or replaced.
* If the item expires, warranty on same day returned, Best Buy Jamaica has the obligation to accept such items.
* When an item is replaced the warranty continues from the first purchase invoice with that product.
* Warranty on items start on the date of the invoice, not when the items are picked up or delivered.
* Printer and monitors purchased from Best Buy Jamaica which are out of warranty may be repaired. This will attract a service Charge of $2500 with the cost of any parts needed to do such repair.
* All laptops will attract a service charge of $200 along with the cost of any parts needed to do such repair. |
| ITEMS RETURNED FOR RESTOCKING |
* Items can be accepted for restocking without a charge as long as such items are not used and are returned to the main warehouse within twenty four (24) hours for corporate area (Kingston & St. Catherine), Portmore and Spanish Town customers and within four (4) days for out of town customers of purchase date. These items must be in the original unopened packaging. Customers located at the Western part of the Island can bring goods to our Montego bay location as well for processing.
* Open packaging which cannot be sold as new will not be accepted.
* Items which were incorrectly invoiced must be returned within twenty four (24) hours for corporate area (Kingston & St. Andrew), Portmore and Spanish Town customers and within four (4) days for out- of- town customers to the main warehouse.
* Returns are not accepted for any software.
* Returns are not accepted for toners or inks, either in new or open condition.
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| 6. HEWLETT PACKARD WARRANTY ON PRINTERS, MONITORS, DEVICES AND SUPPLIES. |
* All HP products purchased with less than two (2) weeks can be replaced or credited except for all Inks, toners and HP computer systems. This is because of the DOA policy.
* After two (2) weeks of purchase by the reseller or the end user, customer should call the HP SUPPORT LINE 1-800-711-2884 to report problem and have their products repaired or exchanged by HP Authorized Service Centre. This is when the unit is no longer classified as DOA.
* If HP product was sold by a reseller to an end-user and such item is found to be defective with two (2) weeks of purchase by end-user, then the reseller should return the item to Best Buy Jamaica with the end user invoice to verify the two weeks or less of purchase, (conditions apply). Best Buy Jamaica will also verify the same invoice for eligibility.
* Best Buy Jamaica will replace, repair or credit ALL HPX printers purchased within one (1) year.
* Best Buy Jamaica does not accept defective ink or toners. Such items are supported through the HP SUPPORT LINE 1-800-711-2884
Customer call: HP SUPPORT LINE 1-800-711-2884 DELL SUPPORT LINE 1-800-682-3639 LEXMARK SUPPORT LINE 1-800-641-9467 LENOVO. |
| 7.COMPUTERS, G Concept PC. |
*Best Buy Jamaica will stand support for all G Conept Systems as long as the warranty seals are not broken or tampered with. If the “Warranty Void if removed” stickers are broken or tampered with, warranty on the Computer System is held void. All warranty claims must be return with the surge suppressor that was initially purchased with the system.
* In the event where such system is not working properly, customers should do their own trouble- shooting to rectify the problem and to identify the defective component and call our customer service department to retrieve an authorization number along with instructions so that computer can be serviced; should the customer want our support team to facilitate a problem that is not warranty related then there will be a service charge of J$2,500 + cost of parts and software if needed.
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